Returns & Refunds Policy

Our promise. Every C-Opus piece is hand-made. If it is not right, we will make it right.

Returns

You may return most items within 30 days of delivery for a full refund or exchange. The piece must be unused, in original condition, and in original packaging.

Non-returnable

Made-to-order, customized, or clearly marked final-sale pieces are not returnable unless damaged or defective on arrival.

How to return

Email hello@c-opus.com with your order number and reason. Wait for return instructions before shipping anything back.

Refunds

After we receive and inspect the return, approved refunds go to the original payment method, normally within 5–10 business days.

Damaged in transit

Contact us within 7 days of delivery with photos. We will arrange replacement or a full refund including shipping where appropriate.

Return shipping

Return shipping is the buyer’s responsibility unless the item arrived damaged or defective. Use a trackable, insured service for higher-value pieces.

Studio returns address (after approval): 深圳市龙岗区坂田街道南坑社区手造文化街B区B220-221, 深圳, 广东 518000, China